Return & Refund Policy – Alorghar.com

Effective Date: October 17, 2026

At Alorghar.com, customer satisfaction is our priority. We strive to ensure that every customer receives the correct product in good condition. If you experience any issues with your order, our Return & Refund Policy explains how we handle returns, replacements, and refunds.

1. Return Eligibility

Customers may request a return or replacement under the following circumstances:

The product received is damaged or defective.
The wrong product has been delivered.
The product is missing essential parts or accessories.
The product received differs significantly from its description on our website.

To be eligible for a return or replacement, the product should generally be unused, in its original packaging, and accompanied by its invoice, order number, and relevant accessories, where applicable.

Certain products may have specific return conditions due to their nature or applicable legal requirements.

2. Return Request Period

Customers should contact Alorghar.com within 48 hours of receiving the product if they discover damage, defects, incorrect items, or missing parts.

Please provide your order number, a description of the issue, and clear photographs or videos of the product and packaging where applicable.

Requests submitted after this period may be reviewed on a case-by-case basis, subject to applicable law and our product-specific policies.

3. Non-Returnable Products

Unless required by applicable law or otherwise stated on the product page, the following items may not be eligible for return:

Products that have been used, damaged, or altered by the customer.
Products damaged due to misuse, improper installation, or failure to follow instructions.
Products without their original packaging, accessories, or proof of purchase, where these are necessary to verify the claim.
Personal-care, hygiene-sensitive, or other products that cannot reasonably be resold for health or safety reasons after opening.
Products explicitly marked as non-returnable before purchase.

This section does not limit any rights customers may have under applicable consumer protection laws.

4. Refund Policy

Refunds may be considered and approved in the following situations:

A product is confirmed to be defective or damaged upon delivery.
The wrong product has been delivered and a suitable replacement is unavailable.
An order is cancelled before dispatch and the customer has already made payment.
An eligible return is approved and a refund is the appropriate resolution.

Refund eligibility will be assessed after reviewing the circumstances and, where necessary, inspecting the returned product.

5. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method.

Mobile Financial Services: Processing time depends on the relevant provider.
Bank Transfers: Processing time depends on the customer’s bank.
Online Payments: Refunds will generally be returned through the original payment method where supported.
Cash on Delivery: Approved refunds may be issued through an agreed payment method.

Refunds are generally initiated within 7–10 business days after approval. The time required for the funds to appear in your account may vary depending on the payment provider or bank.

6. Return Shipping Charges

If the return is due to a confirmed defective, damaged, incorrect, or incomplete product, Alorghar.com will determine an appropriate return or replacement arrangement and cover reasonable return shipping costs where applicable.
If a return is approved for another reason, the customer may be responsible for the return shipping cost, subject to the applicable policy and law.
Customers should contact our support team before sending any product back.

Unauthorized returns may not be processed until the return request has been reviewed.

7. Replacement Policy

If a product is eligible for replacement, we will try to provide the same product, subject to availability.

If the original product is unavailable, we may offer an alternative solution, such as a refund or another mutually agreed arrangement.

Replacement delivery timelines depend on product availability and courier services.

8. Order Cancellation

Customers may request cancellation before an order is dispatched.

If payment has already been made, an approved cancellation will be processed for a refund, subject to applicable payment processing procedures.

Orders that have already been dispatched may not be eligible for cancellation and may instead be handled under the applicable return policy.

9. Incorrect Delivery Information or Customer Refusal

Customers are responsible for providing accurate delivery information and an active contact number.

If an order is returned because of an incorrect address, repeated unsuccessful delivery attempts, or refusal to accept the package, any applicable delivery or return charges will be assessed according to the circumstances and applicable law.

Refunds for returned orders will be reviewed after the parcel is received and its condition is verified. Any permitted deductions will be communicated to the customer.

10. How to Request a Return or Refund

To request a return, replacement, or refund:

Contact Alorghar.com through the contact information provided on our website.
Provide your order number and purchase details.
Explain the reason for your request.
Attach photographs or videos if the product is damaged, defective, incorrect, or incomplete.
Wait for our team’s instructions before returning the product.

Our team will review your request and communicate the next steps.

11. Policy Updates

Alorghar.com reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page with the applicable effective date.

Updates will not remove rights that customers are entitled to under applicable law.

12. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact us through the contact details listed on our website.

Website: https://alorghar.com

We appreciate your trust in Alorghar.com and are committed to providing a fair and reliable shopping experience.

Alorghar.com – Your Satisfaction Is Our Priority.