Effective Date: October 17, 2026

At Alorghar.com, we are committed to delivering your orders safely, securely, and on time. This Delivery Policy explains our delivery process, estimated delivery timelines, shipping charges, and other important information regarding your purchases from our website.

1. Delivery Coverage

Alorghar.com aims to deliver products across Bangladesh, including Dhaka and other major cities, towns, and eligible rural areas, subject to courier service availability.

Delivery availability may vary depending on the customer’s location and the type of product ordered.

2. Estimated Delivery Time

Our estimated delivery timelines are as follows:

• Inside Dhaka: 1–3 business days.

• Outside Dhaka: 3–5 business days.

• Remote Areas: 5–7 business days or longer, depending on courier availability.

These are estimated delivery times and may vary due to product availability, courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Delivery timelines generally begin after the order has been confirmed and processed.

3. Delivery Charges

Delivery charges may vary depending on the delivery location, product weight, package size, and courier service.

• Applicable delivery charges will be communicated or displayed during checkout or order confirmation.

• Additional charges may apply for certain locations or special delivery arrangements.

• Any applicable delivery fee will be confirmed before the order is dispatched.

4. Order Processing and Confirmation

After placing an order on Alorghar.com, customers may receive a confirmation through phone call, SMS, email, or other available communication channels.

Our team may contact customers to verify order details, delivery address, and contact information before dispatch.

Orders may take additional time to process during weekends, public holidays, promotional campaigns, or periods of high demand.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

Customers are requested to keep the exact order amount ready at the time of delivery. COD availability may depend on the delivery location, order value, and our applicable payment policies.

6. Order Tracking and Delivery Updates

Where tracking facilities are available, customers may receive tracking information or delivery updates through SMS, email, phone, or courier services.

Customers may contact our support team for assistance with order status and delivery-related inquiries.

7. Incorrect Address or Unreachable Customer

Customers are responsible for providing a complete and accurate delivery address and an active phone number.

If a customer cannot be reached, the address is incorrect, or delivery cannot be completed, the courier may attempt redelivery or return the parcel according to its applicable procedures.

Additional delivery charges may apply for redelivery where applicable.

8. Delayed or Unsuccessful Delivery

Although we strive to meet the estimated delivery timeline, delays may occur due to circumstances beyond our control.

If an order is delayed or delivery is unsuccessful, customers are encouraged to contact our support team for assistance.

Alorghar.com will make reasonable efforts to coordinate with the delivery service and resolve the issue.

9. Damaged, Missing, or Incorrect Products

Customers are advised to inspect their packages upon receipt.

If a product arrives damaged, is missing, or does not match the order, please contact us as soon as possible and provide your order number, a description of the issue, and relevant photos or videos where available.

Such cases will be reviewed in accordance with our Return and Refund Policy.

10. Order Cancellation

Order cancellation requests may be accepted before an order is dispatched, subject to our applicable cancellation policy.

Once an order has been handed over to the courier, cancellation may no longer be possible. Customers should contact our support team as soon as possible if they wish to cancel an order.

11. Contact Us

If you have any questions about delivery, shipping charges, or the status of your order, please contact us through the contact details provided on our website.

Website: https://alorghar.com

We appreciate your trust in Alorghar.com and thank you for shopping with us.

Alorghar.com – Your Satisfaction Is Our Priority.